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Got Questions? We've Got Answers
Getting Started
What is OmniCard?
Who can use OmniCard?
Where can I use the OmniCard?
How can I get the OmniCard APP?
Can I just use the OmniCard APP?
What are the payment methods I can use?
For Users Above 18
I am 38 years old, Can I use OmniCard?
How is OmniCard useful?
How do I create my OmniCard?
How can I create card for a minor?
Can a minor create his/her own OmniCard?
Can I track where the money is being spent by a minor?
Can I set limit on a minor's card?
How can I add money to my minor's card?
Why is OmniCard useful for kids?
For User Under 18
What are the benefits of using OmniCard?
How safe is OmniCard?
How do I create my OmniCard?
I have blocked my minor card, how can I re-issue?
How do I add money to my OmniCard?
KYC
What documents are necessary for completing the KYC process?
What advantages come with completing the KYC?
OmniCard
What is a Prepaid Card?
How is OmniCard different from any other bank's debit/credit card?
Where can I use the physical OmniCard?
Can the OmniCard be used at an ATM?
How can I order a Physical OmniCard?
How can I track my physical OmniCard order?
How long does it take for the card to get delivered?
How do I activate my physical card?
Why do I need to set PIN for my OmniCard?
What are the charges for OmniCard?
Are there any hidden charges in OmniCard?
What name should I use on OmniCard?
Transit
What is a OmniCard Transit Card?
Which OmniCard will work in Transit?
How to Activate Transit Services on OmniCard?
What are the benefits of using OmniCard Transit Card?
Are there any annual charges for Transit Card?
Is it mandatory to become a KYC user to get the OmniCard Transit Card?
What is top up / recharge limit for OmniCard Transit Card?
What If my card is stolen/lost, how can I block my card?
My OmniCard is damaged/not working in Transit?
I have some queries about my Card, what do I do?
How do I get an OmniCard at the Metro Station?
How do I get an OmniCard?
How to Recharge my OmniCard?
How do I transfer money from my OmniCard balance to my Transit Balance?
What is Service Area Creation and How do I do it?
Keychain
Where do I get the OmniCard Keychain?
What is OmniCard Keychain?
How do I use OmniCard Keychain?
Is the Keychain safe to use?
Does the Keychain require a PIN?
How do set the PIN for Keychain?
How to add money in the keychain?
What if I lose or misplace the keychain?
What happens to my money when I permanently block my Keychain?
I am unable to use my keychain anywhere, what do I do?
Security
Is OmniCard Safe?
Is OmniCard trusted?
Does OmniCard share data?
What if I misplace my Card?
What happens if I lose my card?
Offers
What kind of offers are available?
What are the categories from which I can avail offers?
How can I get these offers?
Can I shop on the OmniCard APP itself?
I have an issue with a Coupon code, what do I do?
Card Controls
Can I block my OmniCard?
Can I temporarily deactivate my OmniCard ?
Can I set transaction limits?
Rewards
What are OMNIs?
How can I earn OMNIs?
Where can I use OMNIs?
How can I track my OMNIs?
Manage Spending
Can I track my Transactions
Where can I view my transaction history?
How can I analyse my expenses?
ATM
What are the service charges for using OmniCard at ATM?
How many times can I withdraw cash in a day?
Is there any minimum and maximum cash withdrawal limit at ATM?
How much cash can I withdraw using OmniCard in a month?
How many times in a month can I use OmniCard for Cash withdrawal?
Can I get transactions mini statement using OmniCard at any ATM?
Can I check my OmniCard balance at an ATM?
Can I use my same OmniCard for cash withdrawal?
What will be my PIN for OmniCard to use ATM?
Can I activate or deactivate my ATM transactions?
How do I control my ATM settings?
Do I need to complete KYC to withdraw cash?
Can users under 18 withdraw cash?
Fraud
I want to Report suspicious activity or fraudulent transaction in my OmniCard account.
There is a Fraudulent debit transaction in bank account / UPI or Credit Card and amount is credited to a OmniCard account. What do I do?
Are there any phishing scams that I should be aware of?
What should I do if I accidentally paid to the wrong person?
What happens if I accidentally share my account details with someone?
ONDC
What types of gift cards are available for corporate gifting?
Can I customise the gift cards with my company’s logo or a personal message?
Are there any bulk purchase discounts available?
Can gift cards be used at multiple locations or just specific stores?
How long does it take to receive the gift cards after ordering?
Can we track the usage of these gift cards by our employees?
What happens if an employee loses their gift card? Can it be replaced?
Are there any additional fees associated with purchasing gift cards in bulk?
Can we purchase gift cards with a specific balance amount for each employee?
Are gift cards tax-deductible for employers?
