How OmniCard Streamlined Expense Management for Dr. Reddy’s Foundation
27-Jan-25About Dr Reddy’s Foundation
Dr. Reddy’s Foundation (DRF), founded in 1996 by Dr. K. Anji Reddy, empowers disadvantaged communities through education, skill development, and sustainable livelihoods. Operating across 20 states and aligned with UN SDGs, DRF has impacted over 2 million lives by addressing social challenges with innovation and partnerships.
The client operates across 20-21 states with a network of 150 centers, employing 150+ staff members who rely on efficient and transparent petty cash and expense management solutions. Previously, they used Happy, a platform they found reliable until it ceased operations due to RBI compliance issues. This unexpected shift left them searching for an alternate platform that could meet their needs.
Challenges
The sudden halt in Happy’s services highlighted critical pain points in the client’s expense management system:
Cumbersome Payment Processing
Petty cash payments were centralized at the head office, making it challenging to process, approve, and reconcile payments in a timely manner.
Limited Payment Options
The client’s previous provider offered only physical cards, which restricted flexibility and adaptability to digital payment methods such as UPI or virtual cards.
Approval Inefficiencies
Multi-level approval processes were not streamlined, causing delays in payments and operational bottlenecks.
Manual Intervention
The reliance on manual processes for money distribution and expense tracking increased errors, reduced efficiency, and lacked transparency.
The Search for a Solution
Recognizing the urgency of the situation, the client began evaluating alternative platforms. With prior experience using a similar expense management solution, they had a clear understanding of their requirements:
- A platform capable of end-to-end digitization.
- Streamlined multi-level approvals to enhance efficiency.
- Access to modern payment methods such as UPI and virtual cards.
After an in-depth exploration, the client chose OmniCard, a platform that matched their needs and offered additional advantages.
OmniCard’s Approach
The OmniCard team engaged the client with a comprehensive demo session, showcasing the platform’s capabilities and how it could address their challenges. Key features that stood out included:
Comprehensive Payment Options
OmniCard introduced a multi-layered payment ecosystem with virtual cards, physical cards, and UPI payments, significantly enhancing transaction flexibility and adaptability.
Streamlined Workflows
The implementation of multi-level approval systems allowed for faster, transparent, and verifiable payments.
Efficient Fund Management
The ability to load funds into individual employee accounts seamlessly removed delays and ensured uninterrupted operations across their network.
End-to-End Digitization
OmniCard replaced manual processes with a fully digital workflow, covering everything from payment initiation to final reconciliation.
Customization and Support
The OmniCard team worked closely with the client to customize the platform to their specific needs, ensuring a smooth transition and seamless adoption.
How did OmniCard Rank?
Implementation and Results
The rollout of OmniCard across the client’s network was executed efficiently, with minimal disruptions. Within weeks, 150+ employees were actively using the platform, benefitting from its intuitive interface and comprehensive features.
Key outcomes included:
Payments Made Easy
The integration of virtual cards and UPI payments transformed the way transactions were conducted, making them faster and more reliable.
Improved Approval Processes
Multi-level approvals streamlined the workflow, reducing delays and improving accountability.
Enhanced Employee Experience
Employees appreciated the convenience of digital payments and the flexibility offered by OmniCard’s payment options.
Real-Time Support
A dedicated WhatsApp group, managed by OmniCard’s Key Account Management (KAM) team, provided real-time issue resolution and guidance, ensuring a hassle-free user experience.
Conclusion
OmniCard has proven to be a reliable and adaptable solution for addressing the client’s expense management challenges.
With its blend of advanced features, streamlined processes, and consistent support, the platform has enhanced the client’s operational efficiency.
OmniCard’s ability to integrate with the client’s existing workflows underscores its suitability for businesses seeking comprehensive expense management solutions.
Explore OmniCard
OmniCard offers India's 1st Corporate Card with UPI Payments. Now make your Business Spending smarter, more efficient and easier with OmniCard Expense Management Solutions.
