Experience: 4-5 Yrs (In Fintech or Banking Industry)

Job Description: -

• Provide guidance and leadership to a team of customer service representatives to ensure customers receive prompt, accurate, and friendly service
• Coach, develop, and mentor customer support personnel
• Maintain and update customer database, make customer service-related recommendations, and report issues and trends
• Implement quality control plans to prevent or correct mistakes made during customer support
• Meet with key customers and identify new opportunities for growth
• Responsibility to drive the team performance in terms of Productivity,
• Regular client/customer communication via call & Email for better coordination  
• Handling B2C & B2B customer support process
• Team Handling
• Master the art of help desk software and lead required integrations with product teams to automate processes